Elite Clinic Dr Ramy Reda (“Elite”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information that may be collected when you use our website, contact us, or communicate with our official social media accounts.

1. Information We Collect

We may receive information that you voluntarily provide when you:

• Contact Elite through our website.
• Send a message through Facebook Messenger or Instagram Direct Messages.
• Ask about our services or appointments.
• Submit a contact or inquiry form.

This information may include:

• Name.
• Social media user ID or username.
• Message content.
• Contact information voluntarily provided by the user.
• Information related to the user's inquiry.
• Technical information required to operate our online services.

2. Meta Platform Data

Our systems may receive information made available through Meta Platforms, including Facebook and Instagram, when users initiate conversations with Elite's official accounts.

This data may include:

• Facebook or Instagram user identifiers.
• Usernames or profile information made available through Meta APIs.
• Messages sent to Elite.
• Information necessary to respond to customer inquiries.

We use this information only to provide customer support, respond to inquiries, assist with appointment-related questions, and operate our messaging services.

3. Automated Customer Support

Elite may use automated systems to help process and respond to customer-initiated messages through Facebook, Instagram, or other supported communication channels.

These systems may use third-party technology providers that process information on our behalf solely for the purpose of providing the requested service.

4. Service Providers

We may use trusted service providers to operate our digital services, including automation, hosting, infrastructure, workflow management, artificial intelligence, and related technical services.

These providers may process information on our behalf only as necessary to provide their services and support the operation of Elite's digital systems.

5. How We Use Information

• Respond to customer inquiries.
• Provide information about Elite services.
• Assist with appointment-related requests.
• Operate and improve our website and messaging services.
• Maintain security and prevent misuse or abuse.
• Comply with applicable legal obligations.

6. Data Sharing

Elite does not sell personal information.

Information may be shared only:

• With service providers acting on our behalf.
• When necessary to provide a service requested by the user.
• When required by applicable law or a valid legal obligation.
• When necessary to protect the rights, security, and integrity of Elite, our users, or our services.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, respond to customer inquiries, meet operational requirements, and comply with applicable legal obligations.

8. Data Security

We use reasonable administrative and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based system can guarantee absolute security.

9. Your Rights

Depending on applicable law, you may have the right to request:

• Access to your personal information.
• Correction of inaccurate information.
• Deletion of your personal information.
• Restriction or objection to certain processing activities.

You may contact us to exercise these rights.

10. Third-Party Platforms

Our services may interact with third-party platforms including Facebook and Instagram.

Use of those platforms is also subject to the privacy policies and terms of their respective providers.

11. Children's Privacy

Our online services are not intended to knowingly collect personal information from children in violation of applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised “Last Updated” date.

13. Contact Us