These Terms and Conditions govern your use of the Elite website, digital services, and automated messaging services operated by Elite Clinic Dr Ramy Reda (“Elite”, “we”, “us”, or “our”).

By accessing our website or communicating with our official digital channels, including Facebook Messenger and Instagram Direct Messages, you agree to these Terms and Conditions.

1. Use of Our Services

Our website and digital communication channels are provided to help users obtain information about Elite, our services, locations, appointments, and general customer-support inquiries.

You agree to use our services only for lawful purposes and in a manner that does not interfere with their operation, security, or the rights of other users.

2. Medical Disclaimer

Our digital services are not intended to provide:

• Medical diagnosis.
• Medical treatment plans.
• Prescription advice.
• Emergency medical advice.

Medical decisions should be made following appropriate consultation with a qualified healthcare professional.

If you believe you are experiencing a medical emergency, please contact the appropriate emergency services immediately.

3. Automated Messaging

Elite may use automated technology to process and respond to customer-initiated messages through Facebook, Instagram, and other supported digital communication channels.

Automated responses may assist with:

• General information about Elite services.
• Appointment-related inquiries.
• Clinic locations and contact information.
• General customer support.

Automated responses may not always be complete or appropriate for every individual situation. When necessary, a user may be referred to a member of the Elite team for further assistance.

4. Appointments

Any appointment request submitted through our website, Facebook, Instagram, or other digital channels is considered a request only and is not confirmed until Elite provides confirmation through an authorized communication channel.

Doctor availability, schedules, locations, services, and appointment times may change without prior notice.

5. Accuracy of Information

We make reasonable efforts to ensure that information published through our website and digital channels is accurate and up to date.

However, Elite does not guarantee that all information, automated responses, service descriptions, schedules, or other content will always be complete, current, or error-free.

6. User Responsibilities

Users must not:

• Attempt to gain unauthorized access to Elite systems, accounts, or infrastructure.
• Use our services for unlawful, fraudulent, abusive, or harmful purposes.
• Send malicious software, spam, automated attacks, or harmful content.
• Impersonate another person or organization.
• Misuse our messaging or communication systems.
• Attempt to interfere with or disrupt the operation of our services.

7. Intellectual Property

Unless otherwise stated, the Elite name, logos, branding, website content, graphics, text, photographs, designs, and other materials are owned by or licensed to Elite.

These materials may not be copied, reproduced, distributed, modified, or commercially used without prior authorization, except where permitted by applicable law.

8. Third-Party Services

Our digital services may interact with third-party providers and platforms, including Meta Platforms, Facebook, Instagram, hosting providers, automation providers, and other technology service providers.

Elite is not responsible for interruptions, outages, changes, or independent actions of third-party services that are outside our reasonable control.

9. Privacy

Our collection, use, processing, and protection of personal information is described in our Privacy Policy.

View Privacy Policy

10. Limitation of Liability

To the extent permitted by applicable law, Elite will not be liable for losses or damages resulting solely from reliance on general informational content provided through our website or automated messaging systems.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

11. Availability of Services

We may update, suspend, modify, or discontinue any part of our website or digital services when necessary for maintenance, security, operational, regulatory, or business reasons.

We do not guarantee uninterrupted availability of our website, automated messaging systems, or third-party communication platforms.

12. Changes to These Terms

Elite may update these Terms and Conditions from time to time.

Updated Terms will be published on this page with a revised “Last Updated” date. Continued use of our services after an update may constitute acceptance of the revised Terms where permitted by applicable law.

13. Governing Law

These Terms and Conditions are governed by the applicable laws of the Arab Republic of Egypt, subject to any mandatory legal rights or regulations that may apply.

14. Contact Us